I want to start off by saying that the one bright spot of the weekend was the front-desk employee named Shane. Despite issues at check-in, he was polite, courteous and helpful. We also saw him helping out other staff members throughout the weekend. All other employees, however, need customer service training.
The icing on the cake of the weekend was when we received our check-out bill via email later in the day after we checked out. We had booked the room with points but were charged for the room. When we called to get this error corrected, the girl at the front desk first just transferred us to a manager. When the manager didn't answer, we called back politely letting her know that we really need to get the issue taken care of. She hung up on us and refused to answer the phone after that. For three days I tried to get a refund. They even ignored requests from corporate Hilton offices. Horrible management and service.
First we didn't receive our key until almost an hour after check-in because the system wouldn't let them assign the room to us. That first night we noticed the sheets on the pull-out sofa were dirty with food stains so we had to call down for a clean set. Then, housekeeping did not service our room the next day. When we called down to the front desk to inform them when we returned later in the evening, the lady said she needed to send someone up to "verify." The gentlemen who showed up was rude demanding to know "What wasn't done" (although it should have been obvious) and then said "Well what do you want done?"
I don't ever leave reviews because I believe everyone expectations and situations are different. But, in this case, I felt it was warranted. The purpose of our trip ( fiancé and myself) was to visit falling water. We stayed at the hotel for 4 days. Staff was very friendly and helpful. Plenty of shops and places to eat within walking distance. Room was great. We did not have any interaction with house keeping because I am realistic and if I don't clean up my room every day at home, why should someone have to do it for me when I am in another city. We have stayed in our fair share of hotels around the us, and this is great place to stay for the price. Would come back anytime.
We're in town for a post Christmas visit and we have stayed here before so we thought we'd try it again and we were not disappointed. We were able to get a room on the river side of the hotel and we have a great view of the river. We love that the hotel is very close to shopping and entertainment and not too far if we want to venture downtown.
Breakfast was also not handled well. They had one poor woman working to refill all the food even though it was SWAMPED for breakfast. She couldn't keep up with the crowd so food ran out by 9:15.
The location is excellent for anyone who wants to get out and enjoy a night at the movies, dinner or drinks with friends. Let's not forget the Improv which is a comedy club or Sing Sing which is for those who want to try out their singing skills with karaoke. The waterfront also has plenty of places to shop. The room it's self was average, spacious, clean and doable for a one night stay.
We love Hampton and the Hilton line of hotels and will continue to stay there. But this particular hotel is an embarrassment to the brand and is VERY POORLY run
This Hampton Inn is wonderful. It is clean, efficient and very comfortable. The hotel is conveniently located along the river walk and is also across the street from a mega theater complex + tons of shopping and dining establishments. The staff is friendly and accommodating. Our stay here has been pleasant and we will definitely stay here again.
Hampton Inn Suites Pittsburgh Waterfront West Homestead is a US Lodging based in Homestead, Pennsylvania. Hampton Inn Suites Pittsburgh Waterfront West Homestead is located at 301 W Waterfront Dr, Homestead, PA 15120, USA.
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